Privacy Policy for MyLife MyCare
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Registered name: MY LIFE MY CARE LIMITED
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
020 4578 5569
info@mylifemycare.co.uk
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
Health information (including medical conditions, allergies, medical requirements and medical history)
We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information for patient app or portal functionality:
We also collect the following special category information for patient app or portal functionality. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information to comply with legal requirements:
We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
We also collect the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information for information updates, marketing or market research purposes:
We collect or use the following personal information for dealing with queries, complaints or claims:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for patient app or portal functionality are:
Our lawful bases for collecting or using personal information to comply with legal requirements are:
Our lawful bases for collecting or using personal information for recruitment purposes are:
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
We retain data only as long as necessary to fulfill the purposes for which
it was collected, comply with legal obligations, and address legitimate
business needs. Upon expiration of the defined retention period, data is
securely and permanently deleted or anonymised in accordance with our
data retention policy. In any case, this will not be longer than 7 years.
For more information on how long we store your personal information or
the criteria we use to determine this please contact us using the details
provided above.
H20 Solutions
This data processor does the following activities for us: They manage our IT systems
Bright HR
This data processor does the following activities for us: Payroll & HR
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We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113